Terms of service

1. Who we are

This website and online store are operated by Ke Tortas Homemade Sweets (“we”, “us”, “our”). Our store is hosted by Shopify Inc., which provides the e‑commerce platform that allows us to sell our products online. By visiting our website or placing an order, you agree to these Terms of Service.

2. Online store terms

You must be at least the age of majority in your state or territory, or have permission from a parent or guardian, to purchase from us. Our products are intended for personal use and must not be resold without written permission.

3. Products, allergens & ingredients

All Ke Tortas Homemade Sweets products are handmade and perishable. Products are prepared in a kitchen that also handles gluten, dairy, eggs and nuts. While we take care in preparation, traces may be present. Product photos are for reference only, as everything is handmade, slight variations in size, colour or decoration may occur.

4. Orders, changes & cancellations

Orders are accepted once payment has been received through checkout. Because our products are made to order, changes or cancellations must be requested as soon as possible by emailing norma@ketortashomemadesweets.com. Once production has begun, we cannot guarantee changes or cancellations. We reserve the right to refuse or cancel any order (for example, suspected fraud or product unavailability). If this occurs, you will receive a full refund.

5. Pricing & payment

All prices are listed in AUD and may change without notice. Payments are processed securely through Shopify’s approved payment gateways. Ke Tortas Homemade Sweets does not store your full payment details.

6. Pick‑up only

Orders are currently pick‑up only from Ke Tortas Homemade Sweets in Innaloo, WA. Pick‑up address and time details will be sent by email once your order is confirmed. Please collect your order within the agreed timeframe to maintain freshness. If you need to adjust your pick‑up time, contact us at norma@ketortashomemadesweets.com and we’ll do our best to accommodate. Delivery may occasionally be offered for special dates or selected areas. When available, details will be clearly stated on the product page or at checkout.

7. Storage & best‑before

Storage recommendations and best‑before details are provided for each product. Once collected, proper storage becomes the customer’s responsibility.

8. Refunds & issues

Because all products are handmade and perishable, we’re unable to offer refunds or exchanges. If something isn’t right with your order, please contact norma@ketortashomemadesweets.com within 24 hours of pick‑up, including your order number and photos. If we determine an error on our part, we’ll offer an appropriate solution (such as a replacement or partial refund).

9. Intellectual property

All product names, photos, text and brand materials on this website are the property of Ke Tortas Homemade Sweets and may not be copied, distributed or used without permission.

10. Third‑party services & links

We use third‑party services (such as Shopify) to operate our store and process payments. Your use of those services may be subject to their own terms and privacy policies. Any links to third‑party websites are provided for convenience — we are not responsible for their content or privacy practices.

11. Accuracy & availability

We do our best to keep information current and accurate but reserve the right to correct errors, update product details or change prices at any time without notice. All products are subject to availability until your order is confirmed.

12. Limitation of liability

To the fullest extent permitted by law, Ke Tortas Homemade Sweets is not liable for any indirect, incidental or consequential losses resulting from the use of this website or purchase of our products. Nothing in these terms limits your rights under Australian Consumer Law.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy. Shopify also securely processes data to facilitate online orders and payments.

14. Governing law

These Terms of Service are governed by the laws of Western Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Western Australia.

15. Changes to these terms

We may update these Terms of Service at any time by posting a new version on this page. Continued use of the site after updates constitutes acceptance of the new terms.

16. Contact

Questions about these Terms of Service can be sent to norma@ketortashomemadesweets.com.